Unable to open MS WORD document

Close all Microsoft Word documents (*.doc, *.docx, *.dot etc.) before running a coverage that uses such documents.

In the event of errors with Microsoft WORD document 1997-2003 (*.doc) documents, first check that the document can be opened manually. This will be impossible if the document is corrupt, or if Microsoft Word is not registered with a valid license.

I get the error code E09

This error raises when several tags can be found a a single position.

General case

The syntax does not allow to decide what is the tag for this text. Usually the solution is to fix the wrong syntax for the statement definition or the coverage definition.

Case involving LEXICAL_SECTION

Example of error: ambiguous syntax between LEXICAL_CUSTOM_TAG and LEXICAL_SECTION

Check that the style of the text that defines the custom tag is not a heading. The heading style is used to stop reading the current requirement. You must use a standard style instead of heading style.

I get another error code

You have to reproduce the problem in debugging mode:

  1. Start Menu > REQCHECKER-safe-launcher
  2. Run the problematic calculation until you get the error message and keep the error message on the screen (do not click on 'OK' button)
  3. Paste the following path to the math bar of Windows explorer: %temp%\reqchecker
  4. In the folder, copy the files with the .log extension
  5. Send us these execution logs by using the form

If KHILOGIC explicitly requires it or if the problem appears to be related to a change in your configuration, you should also send the system information:

  1. Download the tool PRIRIFORM SPECCY here: speccy
  2. Install Speecy
  3. Run Speecy
  4. Click on menu File / Save as Text
  5. Select a local path on your computer.
  6. Open this file and copy the text.
  7. Send the text to Khilogic: by email or by using the form